The Scratch Treats Beginner's Baking Troubleshooting Guide
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There is a quiet satisfaction in the ritual of baking, but we know the kitchen can throw a curveball now and then. If your dough isn't behaving or your treats didn't come out quite like you expected, don't fret. Here is how to get back on track.
Problem: Dough is too sticky
What's happening: Too much water, or the kitchen is warm and the dough is getting soft.
Fix: Dust your rolling surface generously with the reserved mix—that's why we save that ¼ cup! Knead it in, but work in small amounts. You can always add more, but you can’t take it back. A little tackiness is normal; just keep it manageable with a bit more flour on the surface.
Problem: Dough is too crumbly
What's happening: Not enough water, or the oat flour is taking its time to hydrate.
Fix: Oat flour drinks water slower than wheat, so add it one tablespoon at a time, mixing thoroughly between additions. Let the dough rest for a full minute—patience is the best ingredient here. It should press together easily when you squeeze a handful.
Problem: Treats are too hard after baking
What's happening: Likely rolled too thin, or the oven ran a bit hot.
Fix: Aim for a consistent quarter-inch thickness—use your rolling pin as a guide. Next time, shave 2–3 minutes off the timer. Treat this as a chance to get to know your oven’s true temperature; they should be firm and snappy, not brittle.
Problem: Treats are too soft after baking
What's happening: The cooling hour was cut short.
Fix: This is the step most people skip, but it’s non-negotiable. After baking, turn off the oven and leave the treats inside with the door closed for a full hour. This residual heat firms them up perfectly. If you rushed it, you can put them back in a low 200°F oven for 10–15 minutes to dry them out.
Problem: Treats lost their shape while baking
What's happening: Dough was too warm, too wet, or the edges were too thin.
Fix: After cutting your shapes, let them chill on the baking sheet in the fridge for 10 minutes before sliding them into the oven. This firms up the fats and keeps those edges sharp. Also, ensure you’re cutting with a clean, straight-down motion.
Problem: My dog won't eat them
What's happening: Some dogs are naturally suspicious of new things.
Fix: First, ensure they’ve cooled completely; warm treats have a more intense aroma that can be a bit much for some pups. If they’re still hesitant, try crumbling a small piece over their regular food to introduce the flavor. Most dogs come around within a treat or two.
General tips
Oven variation is real. The 16–20 minute range accounts for that. If your oven tends to run hot, start checking at the 14-minute mark.
Altitude matters. If you’re baking above 5,000 feet, increase baking time by 3–5 minutes and reduce water by 1 tablespoon.
The cooling hour is everything. We can't stress this enough. Treats that seem underdone after 20 minutes will be perfect after the hour of drying.
If you still have questions, email us at hello@scratchtreats.com. We bake these constantly and are happy to help you get it right.
